Privacy Policy

Last Updated November 2013.

This Privacy Statement is to inform you of Vtechsquad’s privacy practices and provide information about the ways in which information collected by Vtechsquad is used and disclosed.

At Vtechsquad, your privacy is important to us and through this Statement we explain the way your personal information is collected, used and disclosed.

The Information We Collect

This Privacy Statement applies to all information collected by or which you submit to Vtechsquad, whether on our website or by fax, e-mail, phone or otherwise, including personal information. “Personal information” is information that reasonably can be used to identify an individual.

Vtechsquad collects personal information when:

  • you make purchases
  • you request support for our services
  • you participate in surveys and evaluations
  • you request information or materials
  • you participate in promotions, contests or giveaways
  • you submit questions or comments to us

The types of personal information collected may include (but are not limited to):

  • your first and last name
  • your title and your company’s name;
  • your home, billing, or other physical address (including street name, name of a city or town, state/province);
  • your e-mail address
  • your telephone number/s
  • any other identifier that permits us to make physical or online contact with you
  • any information that we collects online from you and maintain in
    association with your account, such as your login username, password, and
    credit card account information.

Using Your Personal Information

Vtechsquad uses the personal information you provide to:

  • create and maintain your accounts
  • process, fulfill, and follow-up on your orders
  • register your services
  • answer your questions
  • register you in programs (per your request)
  • send you information
  • send you surveys.

We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.

Sharing Your Personal Information

Unless you consent, Vtechsquad will never share the personal information you provide to us except as described below.

Vtechsquad may disclose your personal information to third parties under any of the following circumstances:

  • As may be required to fulfill orders, to conduct billing/credit card processing, to provide service, and for e-mail housing (as a consequence of uses already described in this Privacy Statement).
  • As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud).
  • For research activities, including the production of statistical reports (such aggregated information is used to describe our services to current and prospective partners and other third parties, and is not used to contact the subjects of the report).
  • In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture (pursuant to a pledge of confidentiality under which the recipient agrees to use the information for no purpose other than carrying out the transaction).

Your Choices About Receiving E-Mail

Vtechsquad makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from Vtechsquad and/or its partners.

Vtechsquad may send you e-mail about your account, about the services you have purchased, to remind you about services that are available, or in response to your questions. Vtechsquad may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from Vtechsquad or our business partners when you create a Vtechsquad account, when you register for a service, when you provide us with your personal information, or when we send you e-mail. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.

Vtechsquad will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional e-mail sent from Vtechsquad will contain a provision allowing you the option to decline receiving future promotional e-mail. You may unsubscribe to an e-mail communication by contacting Vtechsquad at either of the addresses provided below and requesting that you be unsubscribed from that specific communication:

For your protection, Vtechsquad may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

Cookies and Other Browser Information

Our website automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our website, and to help ensure the security of your interaction with the website. Your IP address is used to help identify you and your shopping cart.

As part of offering and providing customizable and personalized services, Vtechsquad uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. All sections of Vtechsquad where you are prompted to log in or that are customizable require your browser to accept cookies. If you do not want your personal information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. However, you must understand that the use of cookies may be necessary to provide certain products or services, and choosing to reject cookies will reduce the performance and functionality of the site. Your browser documentation includes precise instructions explaining how to define the acceptance of cookies.

We may place advertisements concerning our products and services on third party websites using Google Display Network which may utilize cookies.  We will not disclose to any third party any information that identifies you to enable the third party to market products or services to you directly.  You may be able to opt out of such “remarketing” or “retargeting” cookies and pixels or other cookies used by Google and other third party vendors to generate interest-based advertising by following the instructions on the Google advertising opt-out page the Network Advertising Initiative opt-out page the Teracent opt-out page and DoubleClick opt-out page. Your use of this website without opting out means that you understand and agree to data collection to provide you with interest-based advertising using Google’s remarketing dynamic ads, DoubleClick’s remarketing pixels, and cookies from other third party vendors based on your prior visits to this website and elsewhere on the Internet.

Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We may also collect any data that you provide us by posting it at our website or by e-mail or by phone. You can always choose not to provide us with information. However, if you do withhold information, we may deny you access to some or all of our website’s services and features.

About Links to Other Sites

This site may contain links to other sites. Vtechsquad does not control the information collection of sites that can be reached through links from Vtechsquad.com. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

Vtechsquad gives you the ability to access, modify or update your information at any time. Also, if you have any questions about any of these practices or Vtechsquad’s use of your personal information, please feel free to contact us via email at contact@vtechsquad.com or calling Vtechsquad at 1-877-907-4935. Vtechsquad will work with you to resolve any concerns you may have about this Statement.

Changes to this Privacy Statement

Vtechsquad reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on this site. A notice will be posted on our homepage whenever this privacy statement is changed in a material way.

This Privacy Statement was last amended on November 2013.

Get Your Support Subscription

We offer unlimited support subscription at an affordable price. Our yearly subscription eliminates the need to stop everything to find a computer technician or wait indefinitely in line for your turn for service when you experience difficulties. Our technicians are on call 24 hours a day, 7 days a week to attend to your needs.  So get started call 1-877-913-8020.

Assistance with Computer Tasks!

Are you trying to navigate the new Windows 8 or downloading music on to your new phone, or struggling with Mail Merge, help is at hand, call us and get our certified technicians to help you in  mastering your new computer, software or device.  We will help you with any computer task that you may be stuck with, and get you up and running quickly.

All Devices Covered

Your tech support subscription for a computer covers issues with all your devices such as modem, wireless router, printers, tablets, iPads, iPhones, Kindle, cameras, and Smart TV.  One plan for all devices, we do this so that you don't have to call 5 people to fix your Netflix not working on Smart TV issue.

OPEN 24X7

We are open 24X7, Weekends, Christmas, Thanksgiving.

20,000 Customers and Counting

"Was having trouble setting up my new computer when I contacted Vtechsquad they walked me through the set-up and set my e-mail up for me. I liked the idea of them calling me several times to see if their help satisfied me. It SURE did and now I am set up with them for two years of high quality standby assistance. I would highly recommend their services". – Steven Schwartz

Would Like to Do it Yourself?

Fancy doing the troubleshooting yourself? Try our blog for instructions on how to troubleshoot common issues or Ask a question in our community and get a Guaranteed resolution in 24 hours.

   

Have Questions?

  • What is covered in support?

    Any software related issue is covered in support. E-mail, Internet, Browsing, Windows repair, Device connectivity issues are all covered.

  • How safe is this ?

    The connection between our systems and your computer is secure by 128-bit encryption, offering a highly secure environment for your data access.

  • What is the cost of the service?

    Our plans start at $199.99 for a year's subscription, Standard plans cover 1 PC. You can choose a 2 year or 3 year coverage for better value.

  • How many times can I call you?

    You can call us on our toll free number any number of times during the subscription period. We are open 24x7, All 365 days and 366 in a leap year!

  • What If I don't like your service?

    We offer a no questions asked 30 day 100% money back guarantee. Contact us for a refund and we will give you your money back, as simple as that.

  • How do I access support?

    Call us toll free at 1-877-974-4669 any time of the day or night. You can also send us an email at support@vtechsquad.com.